Responsibilities

• Receiving and/or making calls in the Medical Information Call Center (MICC)
• Triaging call/complaints received and actioning appropriately
• Management of product quality complaints
• Handling of inbound and outbound correspondence
• Providing standard responses to medical inquiries
• Formulation of custom responses
• Performing literature search and review
• Processing of Individual Case Safety Reports and related processes
• Mentoring new team members (as applicable)

Note: The above statements describe the general nature and level of work to be performed and are not an exhaustive list of all responsibilities required for the position.

Education

Master’s degree in Life Sciences, or a degree in Dentistry

Skills and personal attributes

• Fluency in spoken and written English
• Excellent communication skills
• Good knowledge of medical terminology
• Ability to understand, interpret and evaluate data
• Awareness of global culture
• Typing and transcription accuracy
• Computer proficiency

Minimum Work Experience

2-5 years of Pharmacovigilance and/or handling of calls in a medical call center/patient support program

Apply through this link